Frequently Asked Questions
Yes, you can see and test the theme backend demo. Email us from https://themeforest.net/user/wpestate or contact us by chat.
Everything you see in our demos is included in your purchase. You receive the theme files, demos*, lifetime updates for free and customer support for 6 months from the purchase date.
*Demos do not include all images as demo would be too large to import on some hostings, but we can help with more images to use if you need free resources.
You can renew support at any time, if you need it.
Support details are explained here https://themeforest.net/page/item_support_policy
Yes, refunds are processed according to the Envato Refund Policy – https://themeforest.net/page/customer_refund_policy
If you need help, we can assist with theme installation. You must be sure the hosting has the server requirements recommended – http://help.wpresidence.net/article/theme-wordpress-server-requirements/
Yes, you can use the theme in your language. You can use the theme included po languages as well. Contact us by chat if you wish to know about a specific language.
One license purchased can be used on one domain only. View license details https://themeforest.net/licenses/standard
Yes, you can use the license on a test domain and move to a live domain when ready.
No, you do not need the extended license. You only need a regular license to use full theme options, including payments.
As buyers please use our client support http://support.wpestate.org/ to assist you.
This is also a private support where you can send us your site details (url and wp-admin access).
Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
The theme documentation and videos are published at http://help.wpresidence.net/
Yes, we can assist with demo import. Make sure you have the recommended server settings set (hosting can assist you) http://help.wpresidence.net/article/theme-wordpress-server-requirements/
Contact us in the private support to send us your wp-admin access.
We are always open to help with minor changes which involve changing a few lines of code or css customizations.
However, for complex modifications that require a more in-depth analysis of the changes you wish to make, we will not be able to assist. We can advise on our existing code files for any theme feature available if you wish such directions.